Nearby Transit Routes
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Start: Oct 28, 2025 12:00am
End: Oct 31, 2025 12:00am
ACCESSIBILITY
PSTA is Accessible for Everyone
Get where you need to go
PSTA Access provides mobility services for individuals who cannot independently use a regular bus or travel independently to or from PSTA bus stops because of a disability. Wherever you need to go, PSTA is here to help!
Our Buses are designed for your needs
Accessibility features include:
- Ramps and lifts for boarding
- Designated seating areas for people with disabilities
- Audible stop announcements
- Visual stop display signs
- Priority seating areas near the front of the bus
- Onboard Wi-Fi and climate control
- Real-time bus tracking via the Transit App and our website
Learn How to Ride PSTA Buses Independently
Get Free Travel Training
PSTA provides free one-on-one Travel Training for seniors and people with disabilities. Learn how to ride the bus safely and independently.
Learn how to ride the bus:
- Plan your trip
- Read bus schedules
- Pay your fare
- Board and exit safely
Call the InfoLine to get started: 727-540-1900
Get Discounted Fares for PSTA Buses
Seniors, Medicare cardholders, and those with disabilities are eligible for reduced fares on fixed route bus service.
It’s easy to claim your discount. Just show your ID to the Bus Operator when you board.
If you’re 65 or older: show a PSTA-issued photo ID or a government-issued photo ID
If you’re a Medicare cardholder: show your original red, white and blue Medicare card
If you have a disability: show a PSTA-issued photo ID
Two Mobility Services to Meet Your Needs
One application will enroll you in both services so you can get where you need to go! If you have questions about the application process or either program, please call 727-540-1888 and we will be happy to assist you.
PSTA ACCESS
PSTA Access offers traditional, pre-scheduled ADA paratransit shared-ride, door-to-door service for individuals who cannot independently use the regular fixed-route bus service for all of their trips. PSTA Access rides can be reserved until 5:00 pm the day before travel with a 30 minute pick-up or drop off window. All Access drivers receive special training to help customers get to and from their destination and have the knowledge and experience to help passengers with all types of disabilities travel safely and comfortably.
Mobility-on-Demand (MOD)
The Mobility-On-Demand (MOD) service offers unshared, curb-to-curb travel through providers like Uber, Lyft, United Taxi, and Wheelchair Transport Service. MOD provides flexibility for those instances where life happens and you need to get somewhere quickly. However, please note that, unlike PSTA Access, most drivers are not trained to help riders with disabilities, and are not required to provide assistance to or from your door.
• After 30 MOD rides each calendar month, each additional ride will have a charge of $1 per mile plus the $4.50 base fare.
For example: if your 31st ride in the calendar month is 8 miles, the cost will be $4.50 base fare + $8 mileage = $12.50
• For the first 30 MOD rides in each calendar month, any ride that is over 20 miles will have an additional charge of $1 for each mile over 20 miles.
For example: if you take a ride that is 25 miles within your first 30 rides in a calendar month, the cost will be $4.50 base fare + $5 extra mileage = $9.50. If you take a 25 mile ride after your first 30 rides in a calendar month, the cost will be $4.50 base fare + $25 mileage = $29.50.
Frequently Asked Questions
Apply for PSTA Access
Apply to see if you are eligible for PSTA Access. This process is designed to be simple!
Step 1: Call 727-540-1888 to request an application, which is sent via email, mail, or fax.
Step 2: Complete and sign the application and return it to PSTA.
Step 3: Once PSTA has received your completed application, please call the same phone number, 727-540-1888, Option 4, to schedule a 30-minute mobility phone consultation.
Step 4: PSTA staff will call you at the scheduled time for your mobility phone consultation. Be sure the applicant or designated representative is ready to answer the call and provide thorough, current information about your mobility. If more information is needed, PSTA staff will then send a request for medical verification and/or in-person assessment.
Step 5: Once the steps above are complete, an eligibility determination letter will be mailed within 21 days. Eligibility for PSTA Access service is based on how a person’s disability under the Americans with Disabilities Act (ADA) affects daily life activities. PSTA Access does not make eligibility decisions based on the type of disability you have, your medical history, or a specific diagnosis by a physician. Rather, PSTA Access determines if you can travel to a bus stop, board a bus, and navigate the system. We encourage people to use the regular PSTA bus service whenever possible to ensure that PSTA Access will only be used by those who truly need the service.
Get Out and Ride
Once you’re approved, you’re ready to request a ride by phone or in the PSTA Access App on your smartphone.
Call 727-540-1888 to reserve Access or MOD service
- Call to reserve your ride up to six (6) days before your scheduled trip, but no later than 5:00pm the day before your trip.
- Telephone operators are available to take reservations between 8:00am and 5:00pm, Monday through Friday, and between 9:00am and 5:00pm on weekends and holidays.
- In order to accommodate as many clients as possible, pick-up times will be negotiated up to one hour before or after the pick-up time requested by the client.
- Please have the street address of both your pick-up and drop-off locations ready.
IT’S EASY TO RIDE USING THE PSTA ACCESS APP
- Use the app any time, and make your requests faster than over the phone
- Save your most visited locations to make ride requests quick and accurate
- Track your vehicle and contact your driver while you’re waiting to be picked up. You’ll also receive text message notifications with this information.
- Cancel rides if no longer needed
Use the app in four easy steps:
- Visit your smartphone’s app store or click here for Google Play or here for Apple App Store
- Search for “PSTA Access” and download the app to your phone.
- Tap “Log In” and enter the same information as your PSTA Access application (phone number, email, etc.)
- Create a ride request starting with your “Where To?” address.
By default, the app is set to assume you want to leave “Now” (request an MOD ride). To schedule a PSTA Access ride, tap “Now” and select the future date and time to “Depart at” or “Arrive by” a specific time. If you need to get to your destination at a specific time for an appointment, we recommend the “Arrive by” option for best results.
For assistance with setting up your PSTA Access app or to reserve a ride over the phone, please call our Help Desk at 727-540-1888
IF YOU NEED TO CANCEL A TRIP
PSTA Access cancellations must be made at least two hours prior to a scheduled pick-up time, or the trip will be deemed a “no-show.” Cancellations can be made in the app or over the phone.
If a passenger is not at the door, ready to board a vehicle within five minutes of the scheduled pick-up time, the trip will be deemed a “no-show.”
PSTA Access service may be discontinued if a client establishes a pattern of regular and repeated no-shows. These regulations are in place to help PSTA serve all PSTA Access clients efficiently.
PSTA Access and MOD services are for the exclusive use of the eligible client, who must be in every ride. Misuse of these services may lead to suspension of service.