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ACCESSIBILITY
We’re accessible. For everyone.
Transit should work for everyone—yes, everyone!
PSTA ensures that transportation services are accessible for everyone, including people with disabilities. We work to make our service inclusive and convenient, so every rider can travel with independence and dignity.
Our Buses are designed for your needs
Accessibility features include:
- Ramps and lifts for boarding
- Designated seating areas for people with disabilities
- Audible stop announcements
- Visual stop display signs
- Priority seating areas near the front of the bus
- Onboard Wi-Fi and climate control
- Real-time bus tracking via the Transit App and our website
You deserve a discount.
Seniors Eligible for Reduced fares
PSTA offers reduced fares to seniors, Medicare cardholders and passengers with disabilities.
It’s easy to claim your discount. Just show your ID to the Bus Operator when you board.
If you’re 65 or older: show a PSTA-issued photo ID or a government-issued photo ID
If you’re a Medicare cardholder: show your original red, white and blue Medicare card
If you have a disability: show a PSTA-issued photo ID
Learn how to ride PSTA.
We provide free TRAVEL TRAINING
PSTA provides free one-on-one Travel Training for seniors and people with disabilities. Learn how to ride the bus safely and independently.
Learn how to ride the bus:
- Plan your trip
- Read bus schedules
- Pay your fare
- Board and exit safely
Call the InfoLine to get started
Two ways to get around Pinellas County.
Need more help getting around? apply for mobility services.
One application will enroll you in both services. Use both or either to get where you need to go.
PSTA ACCESS
If you can’t independently use our regular bus service or travel to bus stops because of a disability, PSTA Access is designed just for you. Whether it’s a doctor’s appointment, grocery shopping, or meeting friends—wherever you need to go, we’ve got your back!
How it works
PSTA Access offers traditional, pre-scheduled shared rides with door-to-door service. You can book your ride anytime until 5:00 PM the day before you need to travel, and we’ll pick you up within a 30-minute window.
Our drivers make the difference
Here’s what sets Access apart: all our drivers receive special training to help customers safely and comfortably get to and from their destinations. They have the knowledge and experience to assist passengers with all types of disabilities, so you can ride with confidence knowing you’re in good hands.
Mobility-on-Demand (MOD)
MOD gives you unshared, curb-to-curb rides through partners like Uber, Lyft, United Taxi, and Wheelchair Transport Service. It’s perfect for those “life happens” moments when you need to get somewhere quickly and our regular Access service doesn’t quite work with your timeline.
A heads up about drivers
Unlike our specially-trained Access bus operators, most MOD drivers aren’t trained to assist riders with disabilities and aren’t required to help you to or from your door. Just something to keep in mind when booking your ride.
How pricing works
Your first 30 MOD rides each month work just like regular Access rides.
Here’s what happens after that:
After 30 rides: Each additional ride costs $1 per mile plus the $4.50 base fare. Example: Your 31st ride is 8 miles? That’s $4.50 + $8 = $12.50
Long-distance rides: For rides over 20 miles (even within your first 30), you’ll pay $1 for each mile over 20. Example: A 25-mile ride within your first 30 would be $4.50 + $5 = $9.50. That same ride after 30 would be $4.50 + $25 = $29.50.
Let’s Get You Signed Up.
Find out if you’re eligible for access.
Step 1: Give us a call
Call 727.540.1888 to request your application. We’ll send it however works best for you—email, mail, or fax.
Step 2: Fill it out and send it back
Complete and sign your application, then return it to PSTA. Take your time and don’t hesitate to reach out if you have questions.
Step 3: Schedule your phone consultation
Once we receive your application, call that same number 727.540.1888, Option 4) to schedule a 30-minute mobility phone consultation. This is just a friendly chat to learn more about your needs.
Step 4: Have your consultation
Our staff will call you at your scheduled time. Make sure you (or your designated representative) are ready to share current information about your mobility. Sometimes we might need a bit more info through medical verification or an in-person assessment—no worries, we’ll walk you through it.
Step 5: Get your answer
You’ll receive your eligibility determination letter in the mail within 21 days. That’s it!
How do we determine eligibility?
It’s all about how your disability affects getting around in daily life, not what specific condition you have. We don’t base decisions on your medical history or a particular diagnosis—instead, we focus on whether you’re able to travel to a bus stop, board a bus, and navigate our regular system.
Here’s the thing: if you can use our regular bus service for some or all of your trips, we’d love for you to give it a try! This helps ensure that PSTA Access is available for folks who truly need the specialized service.
Plan Your Next Ride.
CALL 727-540-1888 TO RESERVE ACCESS OR MOD SERVICE
- Call to reserve your ride up to six (6) days before your scheduled trip, but no later than 5:00 p.m. the day before your trip.
- Telephone operators are available to take reservations between 8:00 a.m. and 5:00 p.m., Monday through Friday, and between 9:00 a.m. and 5:00 p.m. on weekends and holidays.
- In order to accommodate as many clients as possible, pick-up times will be negotiated up to one hour before or after the pick-up time requested by the client.
- Please have the street address of both your pick-up and drop-off locations ready.
IT’S EASY TO RIDE USING THE PSTA ACCESS APP
- Use the app any time, and make your requests faster than over the phone
- Save your most visited locations to make ride requests quick and accurate
- Track your vehicle and contact your driver while you’re waiting to be picked up. You’ll also receive text message notifications with this information.
- Cancel rides if no longer needed
Use the app in four easy steps:
- Visit your smartphone’s app store or click here for Google Play or here for Apple App Store
- Search for “PSTA Access” and download the app to your phone.
- Tap “Log In” and enter the same information as your PSTA Access application (phone number, email, etc.)
- Create a ride request starting with your “Where To?” address.
By default, the app is set to assume you want to leave “Now” (request an MOD ride). To schedule a PSTA Access ride, tap “Now” and select the future date and time to “Depart at” or “Arrive by” a specific time. If you need to get to your destination at a specific time for an appointment, we recommend the “Arrive by” option for best results.
For assistance with setting up your PSTA Access app or to reserve a ride over the phone, please call our Help Desk at 727.540.1888
IF YOU NEED TO CANCEL A TRIP
Cancel 2 hours ahead of time via phone or app. PSTA Access cancellations must be made at least two hours prior to a scheduled pick-up time, or the trip will be deemed a “no-show.” Cancellations can be made in the app or over the phone.
Be ready within 5 minutes of pickup time.
If a passenger is not at the door, ready to board a vehicle within five minutes of the scheduled pick-up time, the trip will be deemed a “no-show.”
Avoid no show’s for continued service.
PSTA Access service may be discontinued if a client establishes a pattern of regular and repeated no-shows. These regulations are in place to help PSTA serve all PSTA Access clients efficiently. PSTA Access and MOD services are for the exclusive use of the eligible client, who must be in every ride. Misuse of these services may lead to suspension of service.